Cancellation & Returns
Orders for goods which have to be made, or ordered, especially for the Buyer will be charged, in full, unless written notification of cancellation is received before raw material has been ordered and/or manufacture of them, or any components for them, has commenced at the date of that notice. Orders for stock items may be cancelled by written notice at any time before the goods are allocated to the Contract but, if a cancellation notice is received after the goods have been allocated to the Contract, then a packing and handling charge will be payable by the Buyer. In the event that orders for stock items have been delivered, a transport charge will be made in addition to a handling charge.
Unwanted goods must be returned in their original packaging and condition as supplied by us, and must be returned at customer's cost. A full credit for the goods value will be issued upon receipt of goods and internal inspection being passed.
In case of returns for our error, we will put the problem right as soon as possible at no extra cost to you, the customer.
Please note that refunds related to monies paid can only be addressed after the initial payment has cleared
Additional Online Terms & Conditions
Online customers have the right to cancel a contract within 14 days by notice in writing.
All costs associated with the return of non-faulty goods ordered online will be at the buyer's expense.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS
© West Midlands Fixings Ltd